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cannot reset password

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by rhban1

mburtens
mburtens
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I set up a Sync account using my phone. I may have miss-typed the password, I'm uncertain...but I am unable to sign into Firefox Sync in the desktop browser. I attempted to request a password reset, but the email never arrived. It failed to arrive after several requests.

What am I missing here?

I set up a Sync account using my phone. I may have miss-typed the password, I'm uncertain...but I am unable to sign into Firefox Sync in the desktop browser. I attempted to request a password reset, but the email never arrived. It failed to arrive after several requests. What am I missing here?

Chosen solution

HI mburtens, Thank you for your question. Please check your spam filters for the password reset request and please make sure you are on the same version of sync on both devices. Firefox Sync troubleshooting and tips Please post back with your results.

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All Replies (4)

guigs
guigs
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Chosen Solution

HI mburtens, Thank you for your question. Please check your spam filters for the password reset request and please make sure you are on the same version of sync on both devices. Firefox Sync troubleshooting and tips Please post back with your results.

mburtens
mburtens Question owner
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I did have the same version of sync on both devices. What the problem ended up being was I was unwittingly using the wrong website. I didn't realized there were both a Firfox Sync and Firefox Accounts page...and that they use apparently use different servers, and have different account access.

rhban1
rhban1
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This is what is happening to me. I am requesting a password reset from my desktop, but every time the link arrives, I am told it has expired. I have been trying on and off for over a week.

rhban1
rhban1
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And to make it worse, it's now telling me "attempt limit exceeded".