This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't add a custom email address

  • 5 replies
  • 3 have this problem
  • 6 views
  • Last reply by Abhimanyu

Abhimanyu
Abhimanyu
more options

I have a custom email address I just created.

However, when I try to add it in Thunderbird, it says

Thunderbird failed to find the settings for your email account.

My domain manager gave the following message:

Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created.

Here's all the information you need to get started:

Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ********

Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org.

I also tried the Manual Configuration, to no help. Please advise.

I have a custom email address I just created. However, when I try to add it in Thunderbird, it says Thunderbird failed to find the settings for your email account. My domain manager gave the following message: Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created. Here's all the information you need to get started: Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ******** Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org. I also tried the Manual Configuration, to no help. Please advise.

Chosen solution

Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.

Read this answer in context 👍 0

All Replies (5)

Perry
Perry
more options

Who is your email provider?

You should also verify the ports used for incoming and outgoing server.

Abhimanyu
Abhimanyu Question owner
more options

Uh, as I said, it's a custom domain. Meaning that I've got an email address of my own on my domain, as it clearly says (@japanaddicts.org) from my domain provider.

There's no mention of the port in the email I got or on the domain provider's manage email accounts settings...

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.

user01229325
user01229325
more options

All mail servers use ports. I do not care what name you made up.

Modified by user01229325

Abhimanyu
Abhimanyu Question owner
more options

I am using Ubuntu, not Windows. There's no block-this-and-that-too firewall in it.

The port are used, I know. I just said that the website from which I created the email account doesn't give me which port to use.

Also, I tried choosing all three ports pre-given and also tried auto-detect setting to no help.

Modified by Abhimanyu