This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't load bookmarked banking login page

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I am trying to load my banking login page (https://ib.nab.com.au/nabib/index.jsp) but it won't load in firefox without the main banking page open (http://www.nab.com.au). I assume there is some sort of security in place which is causing this. I am able to load the login page only without having the main page open in safari which shows it is possible.

I have forced the login screen to open in a new tab (changed setting for browser.link.open_newwindow.restriction to 0 in about:config), it previously opened in a new window.

I am using firefox 29.0.1 on a Macbook Air (OS X Lion 10.7.5).

I tried disabling all browser extensions as well to see if that changed anything but it didn't.

I would like to keep using firefox but at the moment safari is easier to use. Is there any way around this in firefox so I can go straight to the login page from my bookmark without having to go via the main banking page?

I am trying to load my banking login page (https://ib.nab.com.au/nabib/index.jsp) but it won't load in firefox without the main banking page open (http://www.nab.com.au). I assume there is some sort of security in place which is causing this. I am able to load the login page only without having the main page open in safari which shows it is possible. I have forced the login screen to open in a new tab (changed setting for browser.link.open_newwindow.restriction to 0 in about:config), it previously opened in a new window. I am using firefox 29.0.1 on a Macbook Air (OS X Lion 10.7.5). I tried disabling all browser extensions as well to see if that changed anything but it didn't. I would like to keep using firefox but at the moment safari is easier to use. Is there any way around this in firefox so I can go straight to the login page from my bookmark without having to go via the main banking page?

Modified by thadownzkid

All Replies (5)

more options

https://ib.nab.com.au/nabib/index.jsp

I tried it and had the same results. So it's likely a web site issue. I did notice that https://ib.nab.com.au/nabib/index.jsp opened in a new window from the main page. After you are logged in, do you work on the same page as the login, or go back to the main page?

more options

There is script like this running on that page:

// Force this page to only be opened within the Parent frame,
// and NOT within any iframe.
if (window.parent != window.self) {
	window.parent.location.href=window.location.href;
}

isSafari = (navigator.appVersion.indexOf("Safari")!=-1);
// PD - Special handling of Safari which does not set the window.name properly
if (!isSafari) {
	
		if(!window.opener||window.name!="ib") {
			location.replace("http://www.nab.com.au/");
		}
	
}
more options

Thanks for your help.

Fred after I log in, I work on the same page as the login

cor-el, does that script mean safari will open the log in page on its own but firefox won't? I tried noscript which allows the login page to load on its own but then I can't log in

more options

I have the same problem with 2 brokerage accounts. One firm emailed and stated that Firefox no longer opens their web site and they were looking into the cause. It has been a month and still nothing.

more options

Hi jayh3

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.