This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB crashes with trying to attach files or pictures

  • 5 replies
  • 5 have this problem
  • 1 view
  • Last reply by Matt

Mip1
Mip1
more options

I'm running Windows 8.1, TB 24.6.0,

TB often crashes when I attempt to attach files or pictures to an email. I noticed that it happens when browsing for the attachment file (or picture) in folders into which files are displayed in thumbnail and not so if showing only the file name (no thumbnails). Do you know if this has been reported or fixed?

Thanks, Mip

I'm running Windows 8.1, TB 24.6.0, TB often crashes when I attempt to attach files or pictures to an email. I noticed that it happens when browsing for the attachment file (or picture) in folders into which files are displayed in thumbnail and not so if showing only the file name (no thumbnails). Do you know if this has been reported or fixed? Thanks, Mip

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

Do you have a crash ID? https://support.mozilla.org/en-US/kb/Mozilla-Crash-Reporter#w_viewing-crash-reports

Mip1
Mip1 Question owner
more options

Yes several, Thanks

bp-1f7297f3-039c-4225-9ea1-7c0882140618 2014-06-18 12:21 PM bp-2caffb93-ea86-4f9e-a2e1-9f5fe2140618 2014-06-18 12:19 PM bp-6de8a4b9-9643-46c5-b347-513bd2140610 2014-06-10 12:53 PM bp-7765a745-91d9-42e7-a2b2-5a49e2140529 2014-05-29 1:22 PM bp-ef40ac83-8229-4fc4-81c5-1191d2140501 2014-05-01 4:36 PM bp-2b2c9a60-7fd3-4969-94a1-977c52140331 2014-03-31 9:56 AM bp-bc621151-6bda-47c5-a208-8ce262140327 2014-03-27 5:54 PM bp-e64f4b69-5978-458d-95c6-e50ae2140327 2014-03-27 5:46 PM

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I located this bug https://bugzilla.mozilla.org/show_bug.cgi?id=802825 which indicates there is a third element.

Some have apparently been helped by updating their flash software.

You say Thumbnails, these often use third party DLL files to display them or generate them. Is there a specific file type in the crashing folders that is not in others, like PDF or word or some other application entirely. As the DLL has unloaded before the crash report is generated the devs are looking for a common link. Currently anti virus programs are suspect (scanning the files that are accessed to generate the thumbnails. But any observations you can offer would help here I think.

Mip1
Mip1 Question owner
more options

Hi! Matt, Thanks for your comments, not sure if this has an effect, shortly after purchasing my lap top, I've installed ClassicShellSetup_4_0_4. so that my desktop emulates Windows 7 as opposed to Windows 8.1. This may have an effect on how windows displays files and folders or could it?

I will check my Flash software to see if it's up to date (assuming your referring to Adobe Flash or Shockwave Flash?).

In my crashing folder, other than jpg, pdf, docx, I also a few htm files along with 42 other folders.

As mentioned the crashes happens when trying to attach a file to an email when files are displayed as "Medium icons" (I referred to as Thumbnail in my previous post). Thanks

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Check all your plugins. Tools menu > Add-ons and select the Plugins on the left click the check to see if plugins are up to date link at the top of the list.

Just to try and work out what is happening.

Create a new folder and lace a text file in it (TXT) does attaching that crash Thunderbird.