This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After upgrade to FireFox 30, we can no longer access internal websites. It gives us 401 - Unauthorized: Access is denied due to invalid credentials.

  • 1 reply
  • 62 have this problem
  • 147 views
  • Last reply by philipp

more options

This is happening on our internal websites that used to prompt a window to enter your credentials. This is no longer happening.

It just immediately gives us a

401 - Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied.

This is happening on our internal websites that used to prompt a window to enter your credentials. This is no longer happening. It just immediately gives us a 401 - Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied.

Chosen solution

hello, this might be due to the disabling of certain insecure authentication protocols in firefox 30: https://www.mozilla.org/en-US/firefox/30.0/releasenotes/#whatsnew

you can try to enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named network.negotiate-auth.allow-insecure-ntlm-v1. double-click it and change its value to true.

Read this answer in context 👍 123

All Replies (1)

more options

Chosen Solution

hello, this might be due to the disabling of certain insecure authentication protocols in firefox 30: https://www.mozilla.org/en-US/firefox/30.0/releasenotes/#whatsnew

you can try to enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named network.negotiate-auth.allow-insecure-ntlm-v1. double-click it and change its value to true.