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Firefox crashes when printing a Gmail message or attachment

  • 4 replies
  • 9 have this problem
  • 1 view
  • Last reply by cor-el

Estone
Estone
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ID: 911954ff-c73d-41fe-bbdb-727902140624

Firefox crashes whenever I try to print a Gmail message or attachment. Within a message, I click the down arrow and select "Print." The usual print dialog box opens, but when I click "Print" here, Firefox crashes completely.

Same thing happens if I click on an attachment and click the "print" icon...or open the attachment in Preview and try to print it.

I'm running up-to-date Firefox 30.0 on Mac OS 10.6.8.

ID: 911954ff-c73d-41fe-bbdb-727902140624 Firefox crashes whenever I try to print a Gmail message or attachment. Within a message, I click the down arrow and select "Print." The usual print dialog box opens, but when I click "Print" here, Firefox crashes completely. Same thing happens if I click on an attachment and click the "print" icon...or open the attachment in Preview and try to print it. I'm running up-to-date Firefox 30.0 on Mac OS 10.6.8.

All Replies (4)

vanik84
vanik84
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hello Estone, try 2 things to see if the problem disappears, first, change your default printer to something else and then manually select it when you want to print a file,

and second try to restart firefox following these steps: go to Help > Troubleshooting Information. Click the "Reset Firefox" button

Estone
Estone Question owner
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Excellent! I used your first suggestion: I set the default printer to something else, then manually selected the main printer I wanted - it worked! Then I went back and made this main printer the default again, and it still printed without a hitch. So hopefully that sticks.

Thanks!

Estone
Estone Question owner
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Hmm, it started happening again, and this time the suggestions above did not fix the problem. Last time, setting another printer as the default worked.

This time, changing the default printer didn't help. Neither did clicking the "reset Firefox" button.

I also tried shutting down and restarting the Minolta BizHub that I am trying to print to.

I can print fine to another printer.

It worked fine since June 24, my last post.

cor-el
cor-el
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You can try the current Beta release to see if that version works.