This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot download messages from the server - although the line at the bottom says they are being downloaded.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by christ1

more options

When I try to download, a pop-up appears showing AVG is scanning emails, and the line on the left bottom says dowloading 1 of x messages, and nothing further happens. When I go to server and open web mail, the messages are here and can be read, but won't download to desktop.

When I try to download, a pop-up appears showing AVG is scanning emails, and the line on the left bottom says dowloading 1 of x messages, and nothing further happens. When I go to server and open web mail, the messages are here and can be read, but won't download to desktop.

Chosen solution

Don't let AVG scan your Thunderbird profile folder.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Don't let AVG scan your Thunderbird profile folder.