This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am trying to access important info about my state unemployment but I am getting a green padlock.I need help with this so I can reply back to in.gov/dwd abou

more options

Hello and thanks for your help. My name is Lonnie. I am currently receiving unemployment from the state of Indiana. I realize this info is very secure and I am grateful that it is, however, I need to retrieve a message pertaining to my unemployment benefits but there is a green padlock that Is keeping me from retrieving this info. What can I do, if anything? Thanks again, Lonnie

Hello and thanks for your help. My name is Lonnie. I am currently receiving unemployment from the state of Indiana. I realize this info is very secure and I am grateful that it is, however, I need to retrieve a message pertaining to my unemployment benefits but there is a green padlock that Is keeping me from retrieving this info. What can I do, if anything? Thanks again, Lonnie

Modified by James

All Replies (1)

more options

Where is the green padlock?

When this appears in Firefox's address bar, it generally indicates that the site has a special kind of secure certificate that required the site to prove its identity (which is stated in the address bar). This shouldn't block you from using the site, it just indicates that Firefox has a secure connection to the site.