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blank webpages everytime, even when i bypass cache!

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by z. ixa

z. ixa
z. ixa
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I have verified with the site managers that the pages are not really blank. But firefox only shows them as blank every time. (Even when i bypass cache by hitting shift and click the refresh.) 

How can i solve this?

Here is a blank that shouldn't be:

https://creative.adobe.com/plans?plan=edu

Thanks!

I have verified with the site managers that the pages are not really blank. But firefox only shows them as blank every time. (Even when i bypass cache by hitting shift and click the refresh.) How can i solve this? Here is a blank that shouldn't be: https://creative.adobe.com/plans?plan=edu Thanks!

Modified by z. ixa

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (7)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
z. ixa
z. ixa Question owner
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hi thanks cor-el, i just Cleared the cache and cookies, and tried but still its blank... next il try safe mode ideas and let you know... :)

z. ixa
z. ixa Question owner
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WOW, so safe mode enables me to view the webpage! :) getting closer to the solution...

z. ixa
z. ixa Question owner
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yaaaay! thanks so much cor-el, you were right about the extensions!

z. ixa
z. ixa Question owner
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in case it helps anyone else out there- i tried the hardware accel, that was not it,... then i tried disabling half the extentions... it was one of those, so i whittled it down to one one them being the problem, by restarting firefox after every try. it works! :)

z. ixa
z. ixa Question owner
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BTW, mine happened to be ghostery. it is actually IMO a great app, but it must be blocking some things i don't want it to...

z. ixa
z. ixa Question owner
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Okay, here's the final verdict! I tested each ghostery blocking one at a time, and found out it was the one called, " Omniture (Adobe Analytics) ". It seems the companies who own various websites like this hire adobe analytics providers to collect info from the traffic and whatnot they get onto their sites. apparently this one is linked to its ability to load properly... So if youy find ghostery to be blocking this one, you can try enabling it to get your page to show up. :)