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How do I get Firefox to stop opening a new tab every time I hit "print preview" of an email?

  • 2 replies
  • 3 have this problem
  • 46 views
  • Last reply by lawms

lawms
lawms
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The tab and various favorite sites open right on top of the print screen window, blocking the print screen window so that I have to x out the tab to print my email.

The tab and various favorite sites open right on top of the print screen window, blocking the print screen window so that I have to x out the tab to print my email.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
lawms
lawms Question owner
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I went to the OPEN menu, clicked the help question mark, clicked troubleshooting information, and then clicked reset Firefox. Problem solved.