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flash based photo galleries won't play

  • 1 reply
  • 2 have this problem
  • 11 views
  • Last reply by cor-el

jimgardner
jimgardner
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Photos on my website have stopped working, The website was built using NetObjects Fusion XII on Windows 7 (64 bit) and the photo galleries use shockwaveflash. I have checked the addons and plugins and everything is up to date. I have re-installed flashplayer - no change! The website works perfectly with other browsers eg Chrome, IE9 but NOT with firefox! Why??

Photos on my website have stopped working, The website was built using NetObjects Fusion XII on Windows 7 (64 bit) and the photo galleries use shockwaveflash. I have checked the addons and plugins and everything is up to date. I have re-installed flashplayer - no change! The website works perfectly with other browsers eg Chrome, IE9 but NOT with firefox! Why??

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do other visitors confirm this?

Does the content loaded via Flash require a referrer (i.e, is it protected)?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

You can open the Web Console (Firefox/Tools > Web Developer) and check on the Network tab if any content is blocked and has a file size 0 (zero).

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window