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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Moses

rinan
rinan
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computer is crashing several times, I restart and crashes soon again, also how can I get rid of Ask.com search engine wish only to start with mozilla or gmail (google) but "ask" keeps coming in as search at start. Got a message "Breakpoint Reached" - how can I stop frequent computer crashing of and avoid BREAKPOINT.

computer is crashing several times, I restart and crashes soon again, also how can I get rid of Ask.com search engine wish only to start with mozilla or gmail (google) but "ask" keeps coming in as search at start. Got a message "Breakpoint Reached" - how can I stop frequent computer crashing of and avoid BREAKPOINT.

Modified by rinan

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can open the about:config page via the location/address bar and search for prefs that refer to Ask.com. You can reset user set (bold) prefs via the right-click context menu to the default value.

Moses
Moses
  • Moderator
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Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.