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cookie mismatch error

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

Grrrrandpa
Grrrrandpa
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When I try to navigate to gmail, I am redirected to this page instead: https://accounts.google.com/CookieMismatch#inbox

That happens 100% of the time.

I have deleted all cookies and all history from firefox, and have disabled hardware acceleration. If I go to about:permissions, I can verify that mail.google.com and gmail.com both have cookies enabled but that there are no cookies stored.

Neither mail.google.com nor gmail.com are on any lists that block them.

If I close Firefox and restart it, and try to go to gmail, I get the same error.

If I close Firefox then open it in Safe mode, I get the same error.

When I try to navigate to gmail, I am redirected to this page instead: https://accounts.google.com/CookieMismatch#inbox That happens 100% of the time. I have deleted all cookies and all history from firefox, and have disabled hardware acceleration. If I go to about:permissions, I can verify that mail.google.com and gmail.com both have cookies enabled but that there are no cookies stored. Neither mail.google.com nor gmail.com are on any lists that block them. If I close Firefox and restart it, and try to go to gmail, I get the same error. If I close Firefox then open it in Safe mode, I get the same error.

All Replies (2)

guigs
guigs
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Hi Grrrrandpa, That is interesting. When I click on the url, the url for browser specific instructions takes me to instructions for Chrome.

If I may ask, did you try to log out and back in? This could reset a cookie for a new login. However all of the cookie settings in Firefox are mentioned in this Kb article: Cookies - Information that websites store on your computer and Clear cookies and site data in Firefox

Also try looking for cookies from https://accounts.google.com/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

Do you also get this error in a Private Browsing mode window?