This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everytime I open Firefox, I get an aggravating message from "Apollo Browser sync" that wants to access my Google account - how do I get rid of this message?

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by FredMcD

more options

This has been happening for the last 2 days. I don't remember downloading this app. It said I had given it permission to access my phone and iPad, which I removed. But even though I have denied it permission, I keep getting the message first thing after opening Firefox. I'm tempted to stop using Firefox as my default since this doesn't happen in another browser.

This has been happening for the last 2 days. I don't remember downloading this app. It said I had given it permission to access my phone and iPad, which I removed. But even though I have denied it permission, I keep getting the message first thing after opening Firefox. I'm tempted to stop using Firefox as my default since this doesn't happen in another browser.

Chosen solution

All Replies (2)

more options

Chosen Solution

Disable that extension in Firefox. http://apollobrowser.wordpress.com/firefox/

more options

Look thru your add-ons list and make sure you know what each one is there for. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}