Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mgo will not load sign in page

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

tjwells4
tjwells4
more options

I have a login and password for M-GO but I cannot get to the login page when I click sign in. I have checked the privacy settings and everything is correct and M-GO is not listed in the exceptions list.

I have a login and password for M-GO but I cannot get to the login page when I click sign in. I have checked the privacy settings and everything is correct and M-GO is not listed in the exceptions list.

All Replies (5)

alan_r
alan_r
more options

Someone will probably help you with your M-GO problem.

Meantime, you have other serious problems. Your System Details show that you have five versions of Shockwave Flash. I think this will help you remove your older ones -

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

You also have several items I wouldn't let near my computer - MyPoints Toolbar Conduit Engine (Inactive) IObit Apps Toolbar 9.2(Inactive)

Google each of these for information and removal advice. I think it would be worth you going through all your add-ons to make sure you know what they do and what you use them for.

alan_r
alan_r
more options

Poster needs specific help re M-GO.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are other things that need your attention. Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 14.0 r0
  2. Shockwave Flash 13.0 r0
  3. Shockwave Flash 11.5 r502
  4. Shockwave Flash 11.3 r300
  5. Shockwave Flash 11.2 r202

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
tjwells4
tjwells4 Question owner
more options

I went through everything and couldn't find the outdated versions of flash players. I did a search for flash player, adobe flash player, flash, and nothing showed up except for the latest version. I see them listed on your reply but couldn't find them. Also, I ran the uninstall program that you indicated and shut down and reinstalled the newest version and the original problem still happens.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the about:plugins page via the location/address bar?

That page should show all the Flash plugins and their install path.