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Multiple problems with firefox sync

  • 4 replies
  • 12 have this problem
  • 2 views
  • Last reply by whyl

whyl
whyl
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I was using the old Firefox Sync and everything worked fine. I tried to switch to the new version with Firefox Accounts when it came out but it has been a pain ever since. Here are the problems I'm still having:

1) Nothing is synced between my desktop sessions (2 FF Nightly). No bookmarks, no history… In about:sync-logs, i have a huge list of logs that all say this:

1406103609386 Sync.ErrorHandler DEBUG Flushing file log. 1406103609388 Sync.BrowserIDManager ERROR Background fetch for key bundle failed: No keyFetchToken 1406103609388 Sync.BrowserIDManager ERROR Could not authenticate: No keyFetchToken 1406103609389 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1406103609389 Sync.SyncScheduler DEBUG Next sync in 600000 ms.

I tried loging out and back in, the palce maintenance add on, but still nothing.

2) I'm unable to connect my android device (HTC One M8 with up to date firefox v31) to sync. I get a "Connnexion impossible" (Impossible to connect) error message. Login & password are right.

Thanks for your help.

I was using the old Firefox Sync and everything worked fine. I tried to switch to the new version with Firefox Accounts when it came out but it has been a pain ever since. Here are the problems I'm still having: 1) Nothing is synced between my desktop sessions (2 FF Nightly). No bookmarks, no history… In about:sync-logs, i have a huge list of logs that all say this: 1406103609386 Sync.ErrorHandler DEBUG Flushing file log. 1406103609388 Sync.BrowserIDManager ERROR Background fetch for key bundle failed: No keyFetchToken 1406103609388 Sync.BrowserIDManager ERROR Could not authenticate: No keyFetchToken 1406103609389 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1406103609389 Sync.SyncScheduler DEBUG Next sync in 600000 ms. I tried loging out and back in, the palce maintenance add on, but still nothing. 2) I'm unable to connect my android device (HTC One M8 with up to date firefox v31) to sync. I get a "Connnexion impossible" (Impossible to connect) error message. Login & password are right. Thanks for your help.

Chosen solution

Ok, everything is fixed now, but I didn't do anything. FF Nightly bugged be about not being able to sync for a couple of days, I went to the settings and it asked be o re-auth. I did and this time it synced.

I immediately tried to sync my android phone as well, and again, this time it worked. Glad this is now working :)

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All Replies (4)

guigs
guigs
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Hi whyl, Please make sure that the HTC account does not have Firefox Sync (depricated) as well as make sure you can connect to [accounts.firefox.com]

Do you have cookies enabled? And do you have an antivirus or firewall that may be blocking a connection to the Firefox sync servers?

Looking forward to your reply.

rnewman@mozilla.com
rnewman@mozilla.com
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Someone filed Bug 1047700 which seems to match.

whyl
whyl Question owner
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Thank you for answering.

@guigs2: I can confirm that I don't have firefox sync installed. Loging in to accounts.firefox.com works from the phone. Cookies are enabled and there is no anti-virus or firewall that I'm aware of :/

@mewman: Maybe, though from what i can see the error logs are not the same.

whyl
whyl Question owner
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Chosen Solution

Ok, everything is fixed now, but I didn't do anything. FF Nightly bugged be about not being able to sync for a couple of days, I went to the settings and it asked be o re-auth. I did and this time it synced.

I immediately tried to sync my android phone as well, and again, this time it worked. Glad this is now working :)