This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes on WebGL and Canvas pages (radeonsi_dri.so)

  • 2 replies
  • 6 have this problem
  • 9 views
  • Last reply by crashprone

crashprone
crashprone
more options

Using Firefox 31 on Xubuntu, visiting pages which display WebGL or Canvas content produces very frequent crashes, with the cause apparently being a segfault when interacting with the radeon driver. One example that always produces a crash for me is the "Ninja Impact" example from the Phaser.js library. Other ones vary, but usually after viewing one or two WebGL applications (for example, the three.js demos), I get a crash.

Tried the nightly build - same result. No crashes on WebKit browsers.

See example crash here: https://crash-stats.mozilla.com/report/index/0deedd68-e6bc-4c52-b8f6-745962140730

Using Firefox 31 on Xubuntu, visiting pages which display WebGL or Canvas content produces very frequent crashes, with the cause apparently being a segfault when interacting with the radeon driver. One example that always produces a crash for me is the "Ninja Impact" example from the Phaser.js library. Other ones vary, but usually after viewing one or two WebGL applications (for example, the three.js demos), I get a crash. Tried the nightly build - same result. No crashes on WebKit browsers. See example crash here: https://crash-stats.mozilla.com/report/index/0deedd68-e6bc-4c52-b8f6-745962140730

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with the display driver (radeonsi_dri.so).

Is there an update available or can you try another (generic) display driver?

Are there any error messages on the troubleshooting information page in the Graphics section?

  • Help > Troubleshooting Information

You can try to disable hardware acceleration in Firefox.

  • Edit > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

crashprone
crashprone Question owner
more options

Disabling hardware acceleration didn't change anything. If this really were a driver problem, I would expect to see the same behavior in all browsers - WebKit based ones don't crash for me (and also have better WebGL performance).

Latest crash:

https://crash-stats.mozilla.com/report/index/31fca0e0-13ff-4501-8d5d-29c552140801