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My thunderbird suddenly stops working when I do any action and displays (Not Responding) but when I wait for a minute or two works but does it again when I pres

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  • Last reply by Matt

RogerTan214
RogerTan214
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When I start up everything looks normal but when I choose an email to read, the loading green wheel comes out and takes a long time. If I try to press anything the (Not Responding) shows up on the tab above. When I wait for a minute or two, it works back without the green wheel but when I choose an email again, the Not Responding message comes out again. I"ve tried the compacting, safe mode , plug-in disabled. But still happens everytime.

When I start up everything looks normal but when I choose an email to read, the loading green wheel comes out and takes a long time. If I try to press anything the (Not Responding) shows up on the tab above. When I wait for a minute or two, it works back without the green wheel but when I choose an email again, the Not Responding message comes out again. I"ve tried the compacting, safe mode , plug-in disabled. But still happens everytime.

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Matt
Matt
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I think you will find the issue is your anti virus. But for a quick and dirty try simply compact your folders from the File menu (alt+F).

That may help if there is space to be recovered and provide temporary relief..

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.