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Stuck in an endless loop, TB tells me to reboot to install previous version first, but won't complete install

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by LynneMD

LynneMD
LynneMD
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Running Win 8.1, tried to update TB, it failed, since then it is stuck in a loop of reboot, to complete install, and when I reboot the problem is still there, I tried uninstalling TB, rebooted numerous times, also tried downloading a fresh copy....I can't update, I can't get into my TB mail, I can't delete and start over.It is the same message, reboot to complete previous install...

Running Win 8.1, tried to update TB, it failed, since then it is stuck in a loop of reboot, to complete install, and when I reboot the problem is still there, I tried uninstalling TB, rebooted numerous times, also tried downloading a fresh copy....I can't update, I can't get into my TB mail, I can't delete and start over.It is the same message, reboot to complete previous install...

All Replies (4)

iamjayakumars
iamjayakumars
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Download the Thunderbird and install over on it manually

Modified by iamjayakumars

LynneMD
LynneMD Question owner
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How do I install it manually?

finitarry
finitarry
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Download the installer and run it. You can get the installer from here:

LynneMD
LynneMD Question owner
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I got the same error message "your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" If I say no, it disappears, if I say yes, the computer reboots, but I'm in the same state as I was before....tried this many times...