This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Fire Fox not working lost my passwords and book marks

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

helpforfirefoxuser
helpforfirefoxuser
more options

Hello, my old version of firefox needed updated for a long time now, I have a Mac Book OXS 10. 5. 7. The firefox worked ok however, but I went to update the new version, when I opened up the downloaded file, it asked me if I wanted to replace the other version, I selected yes, and when I did, the new one says it wont allow me to open it, now I have no fire fox anymore, my book marks are gone, and my passwords were remembered by my firefox if you know what I mean. I really need some help, what do I do now???

Bill

Hello, my old version of firefox needed updated for a long time now, I have a Mac Book OXS 10. 5. 7. The firefox worked ok however, but I went to update the new version, when I opened up the downloaded file, it asked me if I wanted to replace the other version, I selected yes, and when I did, the new one says it wont allow me to open it, now I have no fire fox anymore, my book marks are gone, and my passwords were remembered by my firefox if you know what I mean. I really need some help, what do I do now??? Bill

All Replies (3)

user633449
user633449
more options

The version of Mac that you are running doesn't support modern versions of Firefox. Download Firefox 16.0.2 from ftp://ftp.mozilla.org/pub/firefox/releases/16.0.2/mac/en-US/ and install it. You should have Firefox back up and running.

You should seriously consider upgrading to at least Mac 10.6, preferably something like 10.7 or higher. 10.5 hasn't received any updates in a very long time, and if I remember correctly, the 10.6 upgrade is only about $40 US. You will then be able to use a modern version of Firefox

Machine Master
Machine Master
more options

Take a look at this and see if it helps: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Also, did you initially download Firefox from an official source? If not then that could be the reason why Firefox has given you all this trouble.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Locking duplicate thread.
Please continue here: [/questions/1014699]