This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

there is one website that has problems loading and gives me errors

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

roese009
roese009
more options

So when I go to www.cscsports.com I get there just fine, but then into the soccer overview page half the time it will not load (connection has reset) and the other half it will load but without images and take a minute or two to do so. If I then refresh it will once I am in, it will load quickly and with pictures, but then I can never really get further into the site from there... This didn't used to happen, I even got a new computer recently and it didn't happen for a while then started again after I changed nothing. Same problem in chrome and IE, on the phone they say I am the only one reporting this problem... safe mode doesn't help, I cleared all history/cache, happens at home and work, reinstalled firefox, got a new computer(not specifically for this),

what else can I do?

So when I go to www.cscsports.com I get there just fine, but then into the soccer overview page half the time it will not load (connection has reset) and the other half it will load but without images and take a minute or two to do so. If I then refresh it will once I am in, it will load quickly and with pictures, but then I can never really get further into the site from there... This didn't used to happen, I even got a new computer recently and it didn't happen for a while then started again after I changed nothing. Same problem in chrome and IE, on the phone they say I am the only one reporting this problem... safe mode doesn't help, I cleared all history/cache, happens at home and work, reinstalled firefox, got a new computer(not specifically for this), what else can I do?

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.