This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to load address book

completeidiot
completeidiot
more options

Hi I am receiving the following error message on TB (31.0, but also previous versions, on a Win 7 pro) launch:

Unable to load address book file Unable to load address book file abook-2.mab. It may be read-only, or locked by another application. Please try again later.

TB loads as normal after pressing OK. However, the address book appears to be corrupted. Each sub-directory in the address book has been duplicated. I can edit and save individual addresses in each of the duplicate sub-directories.

Help please. Not sure what to do. Simply delete the duplicates?

I have been using TB for many years. Thank you. The only thing that ever goes wrong with it is the address book. A few times I have had to labourisly delete duplicate addresses that TB appears to have created (they are not duplicated within the 'root' address book held in gmail).

Hi I am receiving the following error message on TB (31.0, but also previous versions, on a Win 7 pro) launch: Unable to load address book file Unable to load address book file abook-2.mab. It may be read-only, or locked by another application. Please try again later. TB loads as normal after pressing OK. However, the address book appears to be corrupted. Each sub-directory in the address book has been duplicated. I can edit and save individual addresses in each of the duplicate sub-directories. Help please. Not sure what to do. Simply delete the duplicates? I have been using TB for many years. Thank you. The only thing that ever goes wrong with it is the address book. A few times I have had to labourisly delete duplicate addresses that TB appears to have created (they are not duplicated within the 'root' address book held in gmail).

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I use google contact sync and it made a real hash of my address books recently. To the point addressing a mail took ages to give me selections.

completeidiot
completeidiot Question owner
more options

This morning I woke up to c. 50 reminders for a friend's birthday! It seems overnight TB has been replicating my (google) address book AGAIN. Thiis about the 5th time this has happened in as many years. This time it is a little different. The whole address book has been replicated a few times. Empty replicate groups have been created within each dupliacate address book and contacts have been duplicated- about 20 times. And of course this all gets dominoed along synced IMAP devices. I now have to labouriously clean it all up AGAIN and it is going to take me hours. Sigh. Can anyone please help. I am losing confidence in TB rapidly and am about to ditch it otherwise. Shame because I like it as a client, but not if it keeps stuffing up my contacts. (I have a lot already!) Thanks

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

As I indicated months ago I use an add-on to synchronize Google address books. As Thunderbird can not do it alone I assume you do to.

Add-ons are not Thunderbird they are small programs written by others to extend Thunderbirds features. If your add-on is malfunctioning I suggest you contact the author of that addon and see what assistance they can offer.

completeidiot
completeidiot Question owner
more options

I am (was!) using Google contacts 0.7.12 (latest version, but 1 year old) by H.Ogi. Had enough, disabled now and have contacted the author, but I fear he/she is no longer supporting it.

Modified by completeidiot