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This is the crash report. Can someone explain what this means?

  • 5 replies
  • 2 have this problem
  • 39 views
  • Last reply by FredMcD

J123
J123
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Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0 AvailablePageFile: 4376780800 AvailablePhysicalMemory: 475205632 AvailableVirtualMemory: 1540612096 BuildID: 20130910160258 CrashTime: 1408140691 EMCheckCompatibility: true InstallTime: 1407345264 Notes: xpcom_runtime_abort(###!!! ABORT: OOM: file e:\builds\moz2_slave\rel-m-rel-w32_bld-000000000000\build\xpcom\string\src\nsTSubstring.cpp, line 291) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167 StartupTime: 1408140687 SystemMemoryUsePercentage: 86 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 24.0

This report also contains technical information about the state of the application when it crashed.

Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0 AvailablePageFile: 4376780800 AvailablePhysicalMemory: 475205632 AvailableVirtualMemory: 1540612096 BuildID: 20130910160258 CrashTime: 1408140691 EMCheckCompatibility: true InstallTime: 1407345264 Notes: xpcom_runtime_abort(###!!! ABORT: OOM: file e:\builds\moz2_slave\rel-m-rel-w32_bld-000000000000\build\xpcom\string\src\nsTSubstring.cpp, line 291) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167 StartupTime: 1408140687 SystemMemoryUsePercentage: 86 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 24.0 This report also contains technical information about the state of the application when it crashed.

All Replies (5)

FredMcD
FredMcD
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

J123
J123 Question owner
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Report ID Date Submitted bp-af084d62-3827-47ad-a0a8-5ff3a2140818 8/18/2014 10:23 AM bp-7a9de246-15f1-40de-ac18-cbf4f2140818 8/18/2014 9:57 AM bp-d0a7c73f-1b8c-4536-b3c6-75a062140815 8/15/2014 3:14 PM bp-0dce21ce-8ff5-47ad-8932-d9f9c2140815 8/15/2014 3:08 PM bp-ec594e30-f22f-44c5-8cba-91fdf2140815 8/15/2014 3:08 PM bp-53e57dde-b13e-4bb3-98cb-59b8d2140815 8/15/2014 3:08 PM bp-0bc22479-b828-4fa5-9736-00a692140814 8/14/2014 3:38 PM bp-bc3d0542-574c-4ed4-89ba-739eb2140814 8/14/2014 3:37 PM

user633449
user633449
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First off, you are using an old version of Firefox. Please update to Firefox 31 Update Firefox to the latest release. Even if you are using the ESR release, 31 is the new version.

After that, see if this crash still happens.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The bug reports show the OP on the release update channel.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

FredMcD
FredMcD
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Total Virtual Memory 2147352576

Available Virtual Memory 1540612096

System Memory Use Percentage 63

Available Page File 5020311552

Available Physical Memory 1261858816