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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by philipp

juelz112
juelz112
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bp-8dc40e13-f63e-42d4-97d0-4b0322140819 19-Aug-14 2:14 PM bp-8627aafe-e4ab-4059-ba23-88ce52140819 19-Aug-14 2:07 PM bp-724f1595-0539-4529-a6a9-061dc2140819 19-Aug-14 1:58 PM bp-b87c8106-9f7d-49e0-84fb-8ed812140819 19-Aug-14 1:41 PM bp-ad73cde3-1e90-4db5-9865-f03972140819

firefox crashes constantly im using windows 7

bp-8dc40e13-f63e-42d4-97d0-4b0322140819 19-Aug-14 2:14 PM bp-8627aafe-e4ab-4059-ba23-88ce52140819 19-Aug-14 2:07 PM bp-724f1595-0539-4529-a6a9-061dc2140819 19-Aug-14 1:58 PM bp-b87c8106-9f7d-49e0-84fb-8ed812140819 19-Aug-14 1:41 PM bp-ad73cde3-1e90-4db5-9865-f03972140819 firefox crashes constantly im using windows 7

All Replies (1)

philipp
philipp
  • Moderator
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hello, most of these crashes appear to be caused by the Wondershare Video Converter Ultimate extension/software that is running on your computer. please uninstall that program!

in addition there also appears to be malicious software/adware active on the pc (the DatamngrHlpFF31.dll file is showing up in the loaded modules), so please perform a full scan of your system with the various tools listed at Troubleshoot Firefox issues caused by malware