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TB V31.0 SMTP user name has extraneous characters at end causes SMTP login failure

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by Zenos

Paul_B
Paul_B
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Ubuntu 14.04 LTS with Thunderbird. TB updated recently to V31.0 and SMTP login problems started. Worked fine before update. ISP BTinternet.com in UK. Removed and reinstalled Accounts and checked and changed passwords in attempt to resolve problem. Web access works fine so account is OK.

TB SMTP Log shows extra characters in SMTP user login name causing login failure. Have deleted SMTP account and recreated but error still there.

Here is an extract from the TB SMTP log. User name is g3wyw@btinternet.com, but you can see that there are extra characters at the end.

-1492797568[7fe4a5d17580]: trying auth method 0x200 -1492797568[7fe4a5d17580]: SMTP entering state: 16 -1492797568[7fe4a5d17580]: SMTP AuthLoginStep1() for g3wyw@btinternet.com@`sÿ£ä -1492797568[7fe4a5d17580]: PLAIN auth -1492797568[7fe4a5d17580]: Logging suppressed for this command (it probably contained authentication information) -1492797568[7fe4a5d17580]: SMTP entering state: 0 -1492797568[7fe4a5d17580]: SMTP Response: 535 invalid user ID or password -1492797568[7fe4a5d17580]: SMTP entering state: 18 -1492797568[7fe4a5d17580]: SMTP Login response, code 535 -1492797568[7fe4a5d17580]: marking auth method 0x200 failed ..

How to edit the SMTP username string to remove these extraneous characters?

Any help appreciated.

Paul_B

Ubuntu 14.04 LTS with Thunderbird. TB updated recently to V31.0 and SMTP login problems started. Worked fine before update. ISP BTinternet.com in UK. Removed and reinstalled Accounts and checked and changed passwords in attempt to resolve problem. Web access works fine so account is OK. TB SMTP Log shows extra characters in SMTP user login name causing login failure. Have deleted SMTP account and recreated but error still there. Here is an extract from the TB SMTP log. User name is g3wyw@btinternet.com, but you can see that there are extra characters at the end. -1492797568[7fe4a5d17580]: trying auth method 0x200 -1492797568[7fe4a5d17580]: SMTP entering state: 16 -1492797568[7fe4a5d17580]: SMTP AuthLoginStep1() for g3wyw@btinternet.com@`sÿ£ä -1492797568[7fe4a5d17580]: PLAIN auth -1492797568[7fe4a5d17580]: Logging suppressed for this command (it probably contained authentication information) -1492797568[7fe4a5d17580]: SMTP entering state: 0 -1492797568[7fe4a5d17580]: SMTP Response: 535 invalid user ID or password -1492797568[7fe4a5d17580]: SMTP entering state: 18 -1492797568[7fe4a5d17580]: SMTP Login response, code 535 -1492797568[7fe4a5d17580]: marking auth method 0x200 failed .. How to edit the SMTP username string to remove these extraneous characters? Any help appreciated. Paul_B

All Replies (4)

Paul_B
Paul_B Question owner
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I should add that the log continues with three retries before I aborted it. The extra characters at the end of the user name are the same in all attempts.

Matt
Matt
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is there something else in there sitting quietly as a proxy and messing up. Perhaps anti virus or other security software that is monitoring that port?

Paul_B
Paul_B Question owner
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Hi Matt, Thanks for replaying.

Not that I am aware of. This is ubuntu 14.04 LTS so there is no anti virus software running and no proxy. Straight to my broadband router and out to the wide world.

I'm currently tryinf to trace where the login string is stored to see if I can clean it up there.

Paul B

Zenos
Zenos
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Try here: Edit|Preferences|Security|Passwords→Saved Passwords