This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Started using Tab Groups and now YouTube videos are cut off.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

SherrieFaerie
SherrieFaerie
more options

I recently changed some things on my firefox browser. One thing I changed was that the font using the Theme Font and Size Changer. I have since disabled that. I also changed the theme of firefox, and I disabled that as well. And I started using Tab Groups and added several pinned tabs. One of those pinned tabs was for YouTube, although when I tried to use the tab, I noticed that I couldn't view the entire video--it was cut off. I've closed all the pinned tabs and I'm not even using the tab groups anymore.

Now, I still can't view youtube videos. I'm not sure if it's every flash video--I'm not sure how to go about searching the net for just flash videos. But I've disable all the pinned tabs. Restarted firefox, restarted my computer, tried changing the zoom, and I tried to uncheck the box for "Enable Hardware Acceleration" but I can't. I've definitely tried different videos and can't get any to work right. I can actually view the video, but only part of it. It plays, but it's cut off. I'm not really sure where to go from here.

Also, I'm working on a Mac.

Thanks for your help.

Sherrie

I recently changed some things on my firefox browser. One thing I changed was that the font using the Theme Font and Size Changer. I have since disabled that. I also changed the theme of firefox, and I disabled that as well. And I started using Tab Groups and added several pinned tabs. One of those pinned tabs was for YouTube, although when I tried to use the tab, I noticed that I couldn't view the entire video--it was cut off. I've closed all the pinned tabs and I'm not even using the tab groups anymore. Now, I still can't view youtube videos. I'm not sure if it's every flash video--I'm not sure how to go about searching the net for just flash videos. But I've disable all the pinned tabs. Restarted firefox, restarted my computer, tried changing the zoom, and I tried to uncheck the box for "Enable Hardware Acceleration" but I can't. I've definitely tried different videos and can't get any to work right. I can actually view the video, but only part of it. It plays, but it's cut off. I'm not really sure where to go from here. Also, I'm working on a Mac. Thanks for your help. Sherrie

All Replies (2)

user1068417
user1068417
more options

It sounds like a problem with Flash Player. Try going to another video website like Vimeo and see if videos play there. If they do, try clearing your cookies and cache. You might also want to clean out temp files. If videos don't play anywhere, reinstalling the latest version of flash might help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to disable hardware acceleration in Firefox if you only tried this for the Flash plugin?