This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

DownloadHelper only works on youtube video downloads after FireFox upgrade to 32.0

  • 1 reply
  • 45 have this problem
  • 15 views
  • Last reply by guigs

silverdollar
silverdollar
more options

Firefox upgraded today to 32.0. The add-on DownloadHelper is at 4.9.23. DownloadHelper has worked fine until today. Now it will not offer to download videos from any other sites besides YouTube.

Firefox upgraded today to 32.0. The add-on DownloadHelper is at 4.9.23. DownloadHelper has worked fine until today. Now it will not offer to download videos from any other sites besides YouTube.

All Replies (1)

guigs
guigs
more options

Hi silverdollar, Thank you for your question, please also make sure to ask the addon developer this question. https://addons.mozilla.org/en-US/fire.../developers

https://bugs.downthemall.net/ is the bug section of their site as well you may want to check your preferences for the add on or try it in a new profile to make sure there is not issues with other extensions.