Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

It would be very nice if Thunderbird would automatically remember e-mail that I mark as junk mail.

  • 6 replies
  • 10 have this problem
  • 20 views
  • Last reply by finitarry

more options

I get so many junk e-mails. Often, T-bird sees most of them as junk and puts them in the junk folder. However, there are many that it does not catch, so I have to create message filters.

Also, T-bird doesn't always remember e-mails that it marked as junk at one time, and leaves them in my inbox; or, it marks e-mails that are not junk as junk, and doesn't remember that I mark these as not junk - all of this makes going through my e-mails a very time-consuming part of my day.

It would make my life so much easier if T-bird would remember e-mails that I mark either as junk or not junk, and handle them accordingly, without the need for me to add message filters constantly.

Maybe it would be easier if T-bird provided a "white list" function which the user could include *only* e-mails that are "approved."

Please feel free to contact me about this issue.

Thanks!

I get so many junk e-mails. Often, T-bird sees most of them as junk and puts them in the junk folder. However, there are many that it does not catch, so I have to create message filters. Also, T-bird doesn't always remember e-mails that it marked as junk at one time, and leaves them in my inbox; or, it marks e-mails that are not junk as junk, and doesn't remember that I mark these as not junk - all of this makes going through my e-mails a very time-consuming part of my day. It would make my life so much easier if T-bird would remember e-mails that I mark either as junk or not junk, and handle them accordingly, without the need for me to add message filters constantly. Maybe it would be easier if T-bird provided a "white list" function which the user could include *only* e-mails that are "approved." Please feel free to contact me about this issue. Thanks!

All Replies (6)

more options

You have to keep training it. If you keep on doing that, it gets better and better. Mine does pretty well even though I have it set to download only headers, so it has no body to help with the process, initially.

more options

As I stated in my 2nd paragraph, I have been playing this game for several years now: T-bird often does not remember that I mark an e-mail as junk or not junk, and I frequently have to keep on marking the same e-mails as junk or not junk that I have previously marked.

Thanks for your response; I know Mozilla states that it is an adaptive junk mail filter process, but it sure isn't working that way.

more options

Maybe the training file got corrupted. You could try moving training.dat out of the profile and starting over and see if that works better.

more options

i have had this problem for the last few weeks, and the junk is becoming more and more....i like tb and have used it for many years, but i may have to go to my mac mail program.....ughhh

i will try the retraining suggestion and see what happens thanks

k

more options

Is there some reason why some mails identified as Junk go straight to the Junk folder whereas others, marked as junk, nevertheless go into the Inbox?

more options

With each email account, you need to set up junk settings.