This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cant play video's anymore all of a sudden

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Koen_S1

Koen_S1
Koen_S1
more options

Hi all,

I was watching a couple of youtube videos when all of a sudden when I clicked the next one it didnt work. I only get a frozen loading symbol. All other sites have this problem, the video doesnt work at all. The frozen loading symbol is always the same. How can I fix this??

Hi all, I was watching a couple of youtube videos when all of a sudden when I clicked the next one it didnt work. I only get a frozen loading symbol. All other sites have this problem, the video doesnt work at all. The frozen loading symbol is always the same. How can I fix this??

All Replies (6)

user995256
user995256
more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)


For recent updates for Adobe Shockwave Flash, please update your version to 14. Please refer to the security updates and Adobe Security Bulletin for more information.

Please tell us if this helped!

)
Koen_S1
Koen_S1 Question owner
more options

I just updated Adobe Shockwave Flash to 14, but I still have the same problem. I have added an screenshot of the problem

user995256
user995256
more options

Try the Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

For Firefox 29.0 and above:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Please report back to us!

Thank you.

Koen_S1
Koen_S1 Question owner
more options

Will this cause me to lose my add-ons as well?

user995256
user995256
more options

Yes, you may lose some addons.

Koen_S1
Koen_S1 Question owner
more options

Hi, recently the problem randomly fixed itself, without me doing anything. However, now all of a sudden the same issue is back. How is this possible?