Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

junk function not working

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by lldovey

lldovey
lldovey
more options

I've set and trained my junk/not junk on my laptop, as I do on my desktop. However, the junk filters don't seem to be working. I mark email as junk -- have my filters set to automatically trash junk mail. But, I continue to get the same junk. I've used both the mark and junk and mark as not junk functions on hundreds of emails, but I'm not getting results.

Any ideas?

I've set and trained my junk/not junk on my laptop, as I do on my desktop. However, the junk filters don't seem to be working. I mark email as junk -- have my filters set to automatically trash junk mail. But, I continue to get the same junk. I've used both the mark and junk and mark as not junk functions on hundreds of emails, but I'm not getting results. Any ideas?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Did you turn on junk mail controls in the first place? Please check your settings. http://kb.mozillazine.org/Junk_Mail_Controls

lldovey
lldovey Question owner
more options

Yes, everything is set. It filters some junk but most is getting through.