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Keeps trying to automatically load another program that will do a "free scan" of my hard drive-how do I prevent that-I dont want the "auto scan"

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  • Last reply by philipp

kggoren_gmail.com
kggoren_gmail.com
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open mozilla, yahoo default browser but 'free" scan of my harddrive offer keeps appearing-uninstall mozilla, reinstalled, same issue-what do I do?

open mozilla, yahoo default browser but 'free" scan of my harddrive offer keeps appearing-uninstall mozilla, reinstalled, same issue-what do I do?

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philipp
philipp
  • Moderator
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hello, you may have malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware