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Old Messages being deleted

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by christ1

SandyH
SandyH
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I can no longer find any messages (in inbox or sent) that are older than 2 months. I am using IMAP server connection. I can't find any setting that says delete messages that are older than 2 months.

Please help I need to have access to past emails for our records.

Thanks, Sandy

I can no longer find any messages (in inbox or sent) that are older than 2 months. I am using IMAP server connection. I can't find any setting that says delete messages that are older than 2 months. Please help I need to have access to past emails for our records. Thanks, Sandy

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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http://kb.mozillazine.org/Disappearing_mail

SandyH
SandyH Question owner
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I went through this article one by one and none of it solved my problem.

Thanks, Sandy

christ1
christ1
  • Top 25 Contributor
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The steps suggested in the article will not necessarily bring back the messages which have disappeared. But it should at least help to identify the underlying problem, so that this won't happen in the future. The most likely candidate for causing problems is anti-virus software. Have you checked that? Which of the suggested actions from the article did you actually carry out?