Firefox 32.0.1 Options Box is empty cannot change any option
On Windows 8.1 clicking on Tools in the menu bar opens a list of items one is called Options. When I click on Options an empty box opens. I cannot change any option. I have uninstalled Firefox 32.0.1 and reinstalled it, same problem. This is a very recent problem.
However, I have another PC running Linux Mint which uses Firefox 32.0 for Linux Mint. Here I have no problem accessing the Preferences and changing any options.
Both my PC are linked via Firefox Synch . Therefore, I believe, the Options after reinstall have been Synched to the Linux Firefox. But I cannot tell for sure.
Doe any body know how to fix that?
Chosen solution
Did you (re)install Ghostery?
- [/questions/1020685 Ghostery add-on + FF 31 and newer = Blank options window
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (8)
Hello,
It seems that, resetting you Firefox will fix the issue
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.
- Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
- Click the menu button
, click help 
and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
- At the top right corner of the page, you should see a button that says "Reset Firefox"
. Click on it.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.
I reset Firefox as you suggested and used Synch to get all my options back.
Now everything works perfectly. Many thanks.
Sorry to add to the SOLVED matter, but the solution turned out to be temporary only. When I opened Firefox next morning the problem appeared again. I have three users on this windows PC. I had to reset Firefox for all three.
There must be a more general problem that wipes off the Options context menu
https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
Let us know if there are more problems.
Modified by FredMcD
Chosen Solution
Did you (re)install Ghostery?
- [/questions/1020685 Ghostery add-on + FF 31 and newer = Blank options window
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Thanks for the last reply pointing me to the issue with Ghostery. Indeed enabling the add-on Ghostery seems to cause the problem.
I have now joined the thread
https://support.mozilla.org/questions/1020685
We should consider this question closed.
Good news indeed.
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.
I have been racking my brain for a while now over this issue and finally the light went on to check in here and WALA!! As soon as I turned off Ghostery my options were right where they were suppose to be. Thank you so much.