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downloading attachments is garbled

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

BigAFromDaChi
BigAFromDaChi
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I am trying to download an attachment from Microsoft Exchange OWA webpage and it used to convert the name of the .ZIP from the Subject line (e.g. subjectname.zip). However, since FF29, Japanese characters in the subject will show up garbled in the filename (e.g. when you have "ト" in the Subject, the filename returns as %e3%83%88.zip, instead of ト.zip). IE and Chrome work fine.

I am trying to download an attachment from Microsoft Exchange OWA webpage and it used to convert the name of the .ZIP from the Subject line (e.g. subjectname.zip). However, since FF29, Japanese characters in the subject will show up garbled in the filename (e.g. when you have "ト" in the Subject, the filename returns as %e3%83%88.zip, instead of ト.zip). IE and Chrome work fine.

All Replies (1)

FredMcD
FredMcD
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Check all of your language settings.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences in the address bar and press enter.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.