This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

laptop does not synch up with desktop

more options

set my desktop to synch 12+ hours ago. one hour ago, tried synching my laptop to the stored data. some of the add-ons appear to have transfered but no bookmark or scrapbook data. does the scrapbook, of which i have a few hundred MB of data stored on my hard drive, upload from my desktop then, when synching to my laptop, download to that hard drive? same question about the several thousand bookmarks I have on the desktop. the desktop is Win 7, laptop is Win 8.1 (modified to mimic Win 7) both machines have the latest Firefox version & updates. any assistance would be greatly appreciated.

couldn't add the Troubleshoot data, 4,734 too many characters for the post if needed, can post that data in a follow-up

set my desktop to synch 12+ hours ago. one hour ago, tried synching my laptop to the stored data. some of the add-ons appear to have transfered but no bookmark or scrapbook data. does the scrapbook, of which i have a few hundred MB of data stored on my hard drive, upload from my desktop then, when synching to my laptop, download to that hard drive? same question about the several thousand bookmarks I have on the desktop. the desktop is Win 7, laptop is Win 8.1 (modified to mimic Win 7) both machines have the latest Firefox version & updates. any assistance would be greatly appreciated. couldn't add the Troubleshoot data, 4,734 too many characters for the post if needed, can post that data in a follow-up

Chosen solution

Your Troubleshooting Information can be viewed by clicking on More System Details in the right column.

I don't use Scrapbook. I just installed it, saved one "scrap" and don't see a reference in about:config for "sync" of Scrapbook data. I don't think that extension will work with Sync. http://www.xuldev.org/scrapbook/ Please review the 3 Features pages and the Online Tips to see if there is mention of being able to Sync the Scrapbook data. It is up to the extension developer to add the Sync feature to their extension.

Read this answer in context 👍 1

All Replies (3)

more options

2 hour Update: most of the bookmarks and some recent history have transferred over though the start page w/100 sites has not changed and the Scrapbook is still empty. with so much data to transfer, I'm guessing it takes more time. If Scrapbook doesn't make it (probably too much data), guess I can copy the default folders over? (what I was doing before trying Synch)

more options

Chosen Solution

Your Troubleshooting Information can be viewed by clicking on More System Details in the right column.

I don't use Scrapbook. I just installed it, saved one "scrap" and don't see a reference in about:config for "sync" of Scrapbook data. I don't think that extension will work with Sync. http://www.xuldev.org/scrapbook/ Please review the 3 Features pages and the Online Tips to see if there is mention of being able to Sync the Scrapbook data. It is up to the extension developer to add the Sync feature to their extension.

more options

thank you for the input. already looked up the info before posting and saw the item about individual developer adaptation. will manually transfer the data over and see if it picks it up. again thanks and will list this as solved