This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Constantly Crashing

  • 1 reply
  • 3 have this problem
  • 12 views
  • Last reply by FredMcD

more options

hi,

sad to say for the past 2 years i switched to Chrome because Firefox...welp...just likes to continously crash. IF you can fix it then Firefox will become my Default Browser!

IF you cannot help me fix this...i am unistalling it and never looking back.

good luck

~~~~~~~~~~~~~Crash Reports Submitted Crash Reports Report ID Date Submitted bp-19d0ab6f-2e26-4ae3-8aae-b21e22140919 9/19/2014 12:21 PM bp-035ea64d-e3af-4707-9f3e-277642140919 9/18/2014 7:37 PM bp-5c039b23-5c46-4c9e-9084-51db92140919 9/18/2014 7:28 PM bp-51d0f68b-1e8b-458a-88cc-9d7a72140917 9/17/2014 4:02 PM bp-3615b061-9a99-491b-b47d-6a8802140917 9/17/2014 2:13 AM bp-d313a446-1c03-4f58-828f-4fac92140913 9/12/2014 9:18 PM bp-c1fbba42-fe73-45d9-a1f6-1fbfe2140909 9/9/2014 4:20 AM bp-35018430-ca4a-4a4b-acb7-9fd252140909 9/8/2014 8:02 PM

hi, sad to say for the past 2 years i switched to Chrome because Firefox...welp...just likes to continously crash. IF you can fix it then Firefox will become my Default Browser! IF you cannot help me fix this...i am unistalling it and never looking back. good luck ~~~~~~~~~~~~~Crash Reports Submitted Crash Reports Report ID Date Submitted bp-19d0ab6f-2e26-4ae3-8aae-b21e22140919 9/19/2014 12:21 PM bp-035ea64d-e3af-4707-9f3e-277642140919 9/18/2014 7:37 PM bp-5c039b23-5c46-4c9e-9084-51db92140919 9/18/2014 7:28 PM bp-51d0f68b-1e8b-458a-88cc-9d7a72140917 9/17/2014 4:02 PM bp-3615b061-9a99-491b-b47d-6a8802140917 9/17/2014 2:13 AM bp-d313a446-1c03-4f58-828f-4fac92140913 9/12/2014 9:18 PM bp-c1fbba42-fe73-45d9-a1f6-1fbfe2140909 9/9/2014 4:20 AM bp-35018430-ca4a-4a4b-acb7-9fd252140909 9/8/2014 8:02 PM

All Replies (1)

more options

Most of the reports talk about Java Script. Also some show high memory usage.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.