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Thunderbird fails to download and open JPEG files & Doc files

  • 6 replies
  • 4 have this problem
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  • Last reply by rrg956

rrg956
rrg956
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Using version 31.1.1.. Thunderbird cannot download and open JPEG and Doc files. TB opens pub files, xls, PDF files and some others but not primarily JPEG and Doc files.

I get a message saying "download failed due to unknown error, please try again"

Any help would be appreciated.

Richard G.

Using version 31.1.1.. Thunderbird cannot download and open JPEG and Doc files. TB opens pub files, xls, PDF files and some others but not primarily JPEG and Doc files. I get a message saying "download failed due to unknown error, please try again" Any help would be appreciated. Richard G.

Chosen solution

you tripped me up with the download part. It was downloading fine obviously. Just not displaying as you wanted :)

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All Replies (6)

Matt
Matt
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have you tried that with anti virus scanning of email turned off? If not, try that.

rrg956
rrg956 Question owner
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My e-mail attachment scanning function is turned off, Thanks anyway.

Matt
Matt
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Tools menu (Alt+T) > options > attachments and delete any information stored there for JPEC and doc file.

rrg956
rrg956 Question owner
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That did the trick.. Thanks much ;-)

Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

you tripped me up with the download part. It was downloading fine obviously. Just not displaying as you wanted :)

rrg956
rrg956 Question owner
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actually the files never downloaded. they would start to download then the error message would come up. Thanks much for the help..