This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The "Software Update" buttons "Finish" and "Cancel" don't respond when I click them.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

more options

A small popup will appear in the lower right of my screen stating that FIREFOX 32.0.2 is available for downloading. I click on "Download Now". Another larger popup appears entitled "Software Update".

This is completely blank except for three buttons in the lower right corner. The first is suppressed. The second, "FINISH" is enable. When I click on it, nothing happens. The third, "CANCEL" doesn't respond when I click on it either.

This is my first experience with this issue. Normally I am able to download and install new releases of FIREFOX without incident.

A small popup will appear in the lower right of my screen stating that FIREFOX 32.0.2 is available for downloading. I click on "Download Now". Another larger popup appears entitled "Software Update". This is completely blank except for three buttons in the lower right corner. The first is suppressed. The second, "FINISH" is enable. When I click on it, nothing happens. The third, "CANCEL" doesn't respond when I click on it either. This is my first experience with this issue. Normally I am able to download and install new releases of FIREFOX without incident.

All Replies (1)

more options