This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using Firefox ver. 32.0.3 and the ver. before, realplayer downloader shows up but does not work. Can you help?

  • 1 reply
  • 6 have this problem
  • 15 views
  • Last reply by guigs

jram1414
jram1414
more options

I always update Firefox when notified of a new version, but the last 2 or three updates of Firefox would not let me use Real-player down loader. The Real-player "button" did not even show up on earlier ver. of Firefox 32.0.3. Now on this latest Firefox ver 32.0.3 the Real-player "button" shows up but it's not working to down load anything. Am I missing something or do I have to go to Earlier version of Firefox? Any help is appreciated! Thx in Advance.

I always update Firefox when notified of a new version, but the last 2 or three updates of Firefox would not let me use Real-player down loader. The Real-player "button" did not even show up on earlier ver. of Firefox 32.0.3. Now on this latest Firefox ver 32.0.3 the Real-player "button" shows up but it's not working to down load anything. Am I missing something or do I have to go to Earlier version of Firefox? Any help is appreciated! Thx in Advance.

All Replies (1)

guigs
guigs
more options

Hi jram, Can you please try the following to make sure it is not an add on or extension that is interacting with one another not as intended.

  1. Diagnose Firefox issues using Troubleshoot Mode
  2. Disable each plugin and restart Firefox to see if there is a difference.
  3. Please also see the troubleshooting know for Firefox and the Real Player addon https://support.mozilla.org/en-US/kb/fix-problems-realplayer-add-ons