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I can't get my yahoo to come up correctly it's marked with a gray certificate lock

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Why can't I get my yahoo account to come up in firefox it comes up fine in Internet explorer 11. It comes up with just a list of text. Thanks for any help Charles

Why can't I get my yahoo account to come up in firefox it comes up fine in Internet explorer 11. It comes up with just a list of text. Thanks for any help Charles

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Here are a couple questions:

(1) Does it make any difference if you access Yahoo! mail through the general "redirector" or through the Yahoo home page? (In some cases if you are using an old link/bookmark, Yahoo doesn't always redirect to the correct new server.)

(2) Have you noticed any issues with secure sites lately, such as Firefox not trusting their certificates or having to make exceptions?


More generally:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?


In case one of your extensions is involved, could you test Yahoo! mail in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • (menu bar) Help > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?