This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

NOT RESPONDING since switching to 8.1

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

droyer
droyer
more options

Getting this message when Getting Mail, moving mail, deleting mail - everything freezes - never had before 8.1 Also missing some messages - registered with Thunderbird - the sent confirmation & trying to activate, the message disappeared!! Also, getting duplicate messages sent showing up in my Sent folder - don't know if recipients are getting duplicates or not. EXTREMELY FRUSTRATING!! - on the verge of switching! I do not have Mcafee installed - went through registry & deleted everything/anything to do with Mcafee Went into Firewall to make sure program was allowed through - it is What Next??!!

Getting this message when Getting Mail, moving mail, deleting mail - everything freezes - never had before 8.1 Also missing some messages - registered with Thunderbird - the sent confirmation & trying to activate, the message disappeared!! Also, getting duplicate messages sent showing up in my Sent folder - don't know if recipients are getting duplicates or not. EXTREMELY FRUSTRATING!! - on the verge of switching! I do not have Mcafee installed - went through registry & deleted everything/anything to do with Mcafee Went into Firewall to make sure program was allowed through - it is What Next??!!

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?