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(06 Oct 14) updated firefox and Kaspersky, now have problems with Barclays site - firefox "not responding" and plugin error on trying to close. Help!

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  • Last reply by hm.hmwpb

hm.hmwpb
hm.hmwpb
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Updated Kaspersky to 15.0.0.463(a) - ( comes with "safe money" - now turned off). Updated Firefox from (old) version to 32.0.3.

Barclays bank site loads properly, and allows access to accounts BUT when I try to look at a statement, Firefox "not responding" and a blank/ unresponsive page is displayed. In order to acheive any movement I have to close firefox... this gives rise to windows wanting to send error data, and Firefox apologising for loosing the tab.

None of which allows me to do essential banking transactions. It is this machine that has the problem - I can access without problems via work computer (using google Chrome)

Updated Kaspersky to 15.0.0.463(a) - ( comes with "safe money" - now turned off). Updated Firefox from (old) version to 32.0.3. Barclays bank site loads properly, and allows access to accounts BUT when I try to look at a statement, Firefox "not responding" and a blank/ unresponsive page is displayed. In order to acheive any movement I have to close firefox... this gives rise to windows wanting to send error data, and Firefox apologising for loosing the tab. None of which allows me to do essential banking transactions. It is this machine that has the problem - I can access without problems via work computer (using google Chrome)

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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My guess is that your statement is a PDF document, since banks and other companies often use that format for statements.

Firefox has various options for viewing PDFs, including a built-in PDF viewer (not as full featured as Adobe's), or the option to use a plugin such as Adobe Acrobat, or to launch the PDF in an external application. This article describes how to experiment with that setting: View PDF files using Firefox’s built-in viewer.

On another subject, your plugin list has various plugins described as "Google Chrome Extension". I haven't seen that before. Could you review the list and see whether they really should be active in Firefox or can be deactivated?

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

For those that are not essential, I suggest changing them to "Never Activate". This might not take effect immediately in that window, but should disable them in new windows.

hm.hmwpb
hm.hmwpb Question owner
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Hi Thanks for your assistance....It has been useful to know where I need to look. Unfortunately I am unable to spend much time checking through all the many combinations of options at present (computer has been off since last weekend!) to see what works. I shall also amend the plug-ins, again when I have time available. Thanks again