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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 11 views
  • Last reply by cor-el

abakecc
abakecc
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the shockwave flash keeps crashing in Firefox.

Here is the last 4 crash reports: bp-a2712e55-c335-4826-8fda-f635e2140206 2/6/2014 5:27 PM bp-d5ebc5c7-0d1e-4517-a1ba-594f52140129 1/29/2014 9:24 AM bp-bc1a76f6-d559-48d3-b35e-e2b452140120 1/20/2014 11:04 AM bp-ace62066-e8f4-4f67-b8da-131bd2140119 1/19/2014 11:34 AM

the shockwave flash keeps crashing in Firefox. Here is the last 4 crash reports: bp-a2712e55-c335-4826-8fda-f635e2140206 2/6/2014 5:27 PM bp-d5ebc5c7-0d1e-4517-a1ba-594f52140129 1/29/2014 9:24 AM bp-bc1a76f6-d559-48d3-b35e-e2b452140120 1/20/2014 11:04 AM bp-ace62066-e8f4-4f67-b8da-131bd2140119 1/19/2014 11:34 AM

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Were those crash reports really submitted or did you add the bp- prefix yourself because the crash report site shows an Oh Noes! This archived report could not be located. message?

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

Note that your System Details List shows multiple Flash plugins. Shockwave Flash 15.0 r0 Shockwave Flash 11.8 r800 You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\