Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system.

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by christ1

more options

I dowload the Thunderbird from your web site and installed it. After that, I want to lunch it, I recieved above mentioned error. "Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system." Then, I restart my computer, and, open the thunderbird again, but I recieved same message ones more. May be I want to inform you about one thing. One years ago, I used the thunderbird on my computer without any problem. When I want to add a second e-mail account, un fortunately, I did not success. Then, I start to follow my e-mail accounts directly on the internet (Google page, and hotmail mage). And, ı uninstalled the thunderbird from my computer. I want to give you this detail. Can you help me please about, How can I solve this problem ?

I dowload the Thunderbird from your web site and installed it. After that, I want to lunch it, I recieved above mentioned error. "Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system." Then, I restart my computer, and, open the thunderbird again, but I recieved same message ones more. May be I want to inform you about one thing. One years ago, I used the thunderbird on my computer without any problem. When I want to add a second e-mail account, un fortunately, I did not success. Then, I start to follow my e-mail accounts directly on the internet (Google page, and hotmail mage). And, ı uninstalled the thunderbird from my computer. I want to give you this detail. Can you help me please about, How can I solve this problem ?

All Replies (1)

more options

Chosen Solution