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Firefox is opening to a black screen and I can not access any menu options to reset it. Can I reset it from the application on my desktop?

  • 2 replies
  • 19 have this problem
  • 4 views
  • Last reply by ginapal

ginapal
ginapal
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I am using Windows 7 and have never had a problem with Firefox. When I tried to open yesterday, after using all day, opened to black screen (grey panel across top of screen). I shut computer down and restarted it and is still not working. If I uninstall will I loose bookmarks and other saved information?

I am using Windows 7 and have never had a problem with Firefox. When I tried to open yesterday, after using all day, opened to black screen (grey panel across top of screen). I shut computer down and restarted it and is still not working. If I uninstall will I loose bookmarks and other saved information?

Chosen solution

hello ginapal, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hello ginapal, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

ginapal
ginapal Question owner
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Updating the graphics card resolved my issue. Thank you so much for your assistance and timely response!