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firefox opens black. No buttons, no toolbar so no way to fix anything. Already uninstalled and reinstalled.

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  • Last reply by philipp

Steindoggy007
Steindoggy007
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Firefox worked this morning and I came home and it is a complete black screen. No buttons, no options. I can't make changes to add ons because I can't get to them. All other browers work fine. I tried to uninstall and reinstall but it does the same thing. Nothing has changed on my computer as I have not been on it all day. I scanned computer for viruses and spy/spam ware and it was clean. Any help appreciated

Firefox worked this morning and I came home and it is a complete black screen. No buttons, no options. I can't make changes to add ons because I can't get to them. All other browers work fine. I tried to uninstall and reinstall but it does the same thing. Nothing has changed on my computer as I have not been on it all day. I scanned computer for viruses and spy/spam ware and it was clean. Any help appreciated

Chosen solution

hello Steindoggy007, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel guide to find out which model you're using

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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philipp
philipp
  • Moderator
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Chosen Solution

hello Steindoggy007, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

Intel guide to find out which model you're using

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems