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When I try to open it, it shows a little box that you can't maximize and if you try to close it it says ''the application is not responding'' help?

RuxxNeo
RuxxNeo
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Hello, I really need your help. When I try to open firefox, nothing happens or it will open a really small and empty window in the top corner of my laptop. That window cannot be maximized and if I try to close it either nothing happens or it says that the program stopped working. I dezinstalled it and installed it again 3 times... I don't know what to do anymore. Any help would be appreciated!

Hello, I really need your help. When I try to open firefox, nothing happens or it will open a really small and empty window in the top corner of my laptop. That window cannot be maximized and if I try to close it either nothing happens or it says that the program stopped working. I dezinstalled it and installed it again 3 times... I don't know what to do anymore. Any help would be appreciated!

Chosen solution

Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Here's how:

With Firefox closed, hold down the Shift key while starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Does that work?

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All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

Here's how:

With Firefox closed, hold down the Shift key while starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Does that work?