Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

harmonizes
harmonizes
more options

My computer started crashing after I updated my Adobe Shockwave Flash to 15. Any site I'm on that needs a flash player crashes within a few minutes. I changed the Shockwave Flash to ask to activate, so far I have not had any crashes in the last few hours. I have updated Windows, Foxfire, Avast, Windows defender, Malware bytes, and Spybot. I have not tried in safe mode, I'm not sure how to do that. I see Adobe says their flash player is compatable with 2.3GHz. My computer has 2.1GHz. So I assume that is the problem. Is my computer just too old? Name Firefox Version 33.0 User Agent Mozilla/5.0 (Windows NT 6.0; rv:33.0) Gecko/20100101 Firefox/33.0

Here is my latest crash: ID: 32a2bb4c-9161-481e-9b67-ebbcd2141021

My computer started crashing after I updated my Adobe Shockwave Flash to 15. Any site I'm on that needs a flash player crashes within a few minutes. I changed the Shockwave Flash to ask to activate, so far I have not had any crashes in the last few hours. I have updated Windows, Foxfire, Avast, Windows defender, Malware bytes, and Spybot. I have not tried in safe mode, I'm not sure how to do that. I see Adobe says their flash player is compatable with 2.3GHz. My computer has 2.1GHz. So I assume that is the problem. Is my computer just too old? Name Firefox Version 33.0 User Agent Mozilla/5.0 (Windows NT 6.0; rv:33.0) Gecko/20100101 Firefox/33.0 Here is my latest crash: ID: 32a2bb4c-9161-481e-9b67-ebbcd2141021

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: