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This Connection is Untrusted

  • 4 replies
  • 4 have this problem
  • 11 views
  • Last reply by cor-el

IIJJ
IIJJ
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I deleted Firefox - then downloaded again... still Google/Hotmail/etc I get this screen 

This Connection is Untrusted

You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. [etc]

www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

The computer clock is correct

Any ideas, anyone? Thanks

I deleted Firefox - then downloaded again... still Google/Hotmail/etc I get this screen This Connection is Untrusted You have asked Firefox to connect securely to www.google.com, but we can't confirm that your connection is secure. [etc] www.google.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer) The computer clock is correct Any ideas, anyone? Thanks

All Replies (4)

FredMcD
FredMcD
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This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"
  • Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate"
  • Click the "View" button and inspect the certificate and check who is the issuer.

You can see more details like the intermediate certificates that are used in the Details tab.

IIJJ
IIJJ Question owner
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Hi

as I said, already checked the time.

I also have looked at the certificates - can't copy and paste them onto here...

Issued by DO_NOT_TRUST_FiddlerRoot

created by http://www.fiddler2.com

what is that??? That's not Google is it?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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FiddlerRoot (DO_NOT_TRUST_Fiddlerroot) usually indicates unwanted software being installed named similarly to BrowserSafeguard, BrowserSafe, SafeGuard See /questions/982532#answer-520145