This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Download Helper won't download after last Firefox update?

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Hi- after the last update for Firefox, my Download Helper doesn't download videos anymore. The little blue arrow in the toolbar highlights for a split second, like it might be downloading, but when I click on it, it says 0 bytes downloaded. Do I need to reset something?

Hi- after the last update for Firefox, my Download Helper doesn't download videos anymore. The little blue arrow in the toolbar highlights for a split second, like it might be downloading, but when I click on it, it says 0 bytes downloaded. Do I need to reset something?

All Replies (1)

more options

What one are you using? Add-on or exterior? Check for updates to that program.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.